Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible) and the delivery zip code.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible), the delivery zip code and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Our Instagram

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Di is currently working on a number of projects including, The off-Grid Survival Show taking place 5th and 6th September. (www.survivalshow.co.uk) and the promotion of her popu
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  • #glamping #belltent #soulpad Drum roll please...this weeks winner of our Glamper-Hamper giveaway is Julie McDonagh! This fab hamper is on it's way to you Julie!
Congratulations and thank you for taking part!??????
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  • #glamping #belltent #soulpad Congratulations Sally Burgess!???? ??
Sally is this weeks winner in our Glamper-Hamper giveaway! ??
There's still one beautiful hamper to giveaway! Just tap the link in our bio to enter!? The final winner will be announced next week.??????
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  • #glamping #belltent #soulpad We have our second winner!Congratulations Louise Woodcock!???? ?
Your Glamper-Hamper is on it's way! We still have two beautiful hampers to giveaway! It's so easy to be in with a chance of winning, just tap the link in our bio to enter!?
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  • #glamping #belltent #soulpad There's no need to panic buy. Take your time, consider your purchase. We'll still be here when Black Friday is over and done with. Head over to the blog and read more https://blog.soulpad.co.uk/we-dont-do-black-friday/ ?
Our prices are great all year, and
  • #glamping #belltent #soulpad Black Friday isn't without controversy. It is often misleading. Retailers are accused of faking their discounts, using Black Friday as an opportunity to sell-off older models and slow selling stock.…
Read why we don’t do Black Friday over on the blog...
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