Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible) and the delivery zip code.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible), the delivery zip code and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Facebook

  • SoulPad Can any helpful SoulPadders out there step in and help answer Vikki’s questions pls? Thanks!
  • SoulPad Hello lovlies!! We are about ready to buy our SoulPad!! Yes, its a little late in the season but the hubby took a bit of convincing!! Does anyone have any interior pics of a 5000 series with a bijoui inner? We are a family of 5 - me, man child, 13 y/o 11y
  • SoulPad Let SoulPad make a difference to the way you spend your time with family and good friends.
  • SoulPad We LOVE festival season here at SoulPad...
  • SoulPad We feel this pic needs a caption...any suggestions?
  • SoulPad Guys, any tips for removing mould spots from the polycotton hybrid?
  • SoulPad SoulPadders, who's going camping this weekend? Where are you all off to? The forecast is for 29 °C this weekend in Norfolk. We're looking back through old pics, wishing we had made plans to camp ????????????
  • SoulPad Sign up to the blog from today until the 5th July 2019, and you will receive a discount off your order.
  • SoulPad Hardened UK glampers will be used to a bit of variety in the weather and would never let a bit of rain get in the way of a good glamping adventure...
  • SoulPad Oh the joys of having our offices in the countryside! If you need to arrive by tractor there is plenty of room for parking ????
  • SoulPad 3 nights for the price of 2 at Gorsey Meadow, Norfolk!
  • 61090137_2267210866690974_6513259256605573120_n.png?_nc_cat=101&_nc_ht=scontent SoulPad Here’s a soulful offer for any families wishing to visit Dorset for new adventures...
  • SoulPad Finally!
  • SoulPad Isle of Man TT fans just can't get enough of Dave Everett's latest accommodation offering. Dave, a self-confessed, long-term lover of the TT has created a unique yet classic, glamping experience.
  • SoulPad Less diligent SoulPadders will contact us after a storm - some with the great news (and high praise) that their SoulPad 'survived the storm', others with the sad news that theirs did not.
  • SoulPad Storm Hannah? No problem!
  • SoulPad Bit nippy this weekend, but cozy in the tent! It stood up to Storm Hannah with no problems.
Join us on Facebook

Twitter

  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. September 03, 2019 07:54
  • "The tent is perfect, the website was easy to navigate and the delivery was quick.... " ? Carolyne September 03, 2019 07:54
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... September 03, 2019 07:54
  • New 5 Star Review! @reviews_experts https://t.co/jaRRMrmItI September 02, 2019 08:11
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. August 27, 2019 07:54
  • "We love our SoulPad - absolutely brill for festivals.... " ? Yorkshire Gig Guide August 27, 2019 07:54
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... August 27, 2019 07:54
  • You get extra points for the use of beeswax. Genius! Looks like those critters really went to town and you did a gr… https://t.co/iGrQRvP00h August 23, 2019 15:11
  • And you’ve got the rest of the weekend to practice your surfing! https://t.co/R17suELhBX August 23, 2019 15:06
Follow us on Twitter

Instagram

  • OFFER TIME!...visit our showroom and claim your free Feuerhand lantern just in time for Christmas!
These traditional lanterns are the real deal, German made, built it to last. 
Add a touch of classic design to your Home, Garden, Fireplace or Campsite. 
Ta
  • Whoop whoop, 12 today! ???????????? Thank you ???? to all our wonderful customers and friends who have supported us over the past 12 years! We’ve been doing it under canvas since 2006 and the SoulPad team remain as committed as ever to bringing you high q
  • That’s a generous size pitch you have there @m1ch82! ???? What a backdrop! . . .  #repost #stunningbackdrop #bigwideworld #lovesoulpad #thegreatoutdoors #wildcamping #soulpadtents #vista #soulpad #campinginscotland #camping #belletent
  • Spotted this #mushroom today but couldn’t find it in the pocket guide to UK fungi. Can you identify it?
.
.
.
#slimy #mushroom #fungi #fungus #woodland #forest #norfolk #uk #outdoors #getoutdoors #autumn #seasons #walking #exploring #explore #mycology #my
  • These very pretty Harebells were just lurking on the woodland path during today’s lunchtime stroll. At least, I *think* that’s what they are! Spotted some bright yellow Linaria too. And bees! Loads of mining bees. 
#woodland #flowers #wildflower #savetheb
  • Who said the UK camping season is coming to an end!  Photo courtesy of @zerotwokara enjoying their ‘Pad on a Scottish escape last weekend.  End of season sale now on! Link in our bio????  #soulpadtents #soulpad #sale #discounts #salenowon #canvas #bellten
  • Discounts on all tents across the range including inner tents????  Shop now while stocks last! #soulpad #soulpadtents #sale #salenowon #discounts #shopnow #dontmissout #belltents #canvastents
  • The ‘take anywhere’ SoulPad 3000-ultralite. Perfect when space and weight matters.
Photo courtesy of @live_like_olive???????? .
.
.
#soulpad #soulpadtents #salenowon #lightweight #belltent #travellight #canvastents #glamping #getoutdoors
  • If you’re looking for a last minute get away check out this beautiful location... @moat_island_glamping_norfolk ?? ??? #repost
Because all out Lotus Belle Tents are now sold out for rest of August we have put up a 5m Bring Your Own Bedding bell tent! It's
Our Instagram