Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible) and the delivery zip code.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible), the delivery zip code and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Our Instagram

  • #glamping #belltent #soulpad Create the perfect #stayhome #staycation.?
It's great hearing from customers using their SoulPad's as  additional outdoor spaces. We've even heard from our fantastic key workers self-isolating in the garden away from family members. ?
Send us your photos,
  • #glamping #belltent #soulpad We're stronger together...?????
.?
.?
.?
#stayhome?
#stayin ?
#staycalm?
#dontpanic?
#helpeachother?
#covid19?
#coronavirus?
#besafe?
#besensible?
#washyourhands?
#staycation?
#holihome?
#campathome?
#staystrong?
#strongertogether?
#teamwork?
#believe?
?
  • #glamping #belltent #soulpad We're bringing the #staycation closer to home. We will be pitching our SoulPads in the garden for a home campout.??
"The Holihome" - it's not a new word, we Googled it, but it is new in this context and it's new to us. ??
Visit the blog and be inspired, p
  • #glamping #belltent #soulpad Ok folks, so it looks like Staycation really is here to stay! With so much uncertainty filling the air many of our customers are planning their staycations in the UK. Campsites are spacious outdoor spaces! ??
Spring is on the way????and a bell tent makes
  • #glamping #belltent #soulpad Take a listen to this heartwarming audio interview.?
It will be helpful to anyone nervous about taking little ones on their first camping trip. What a great and very successful collaboration between #homestart #nationaltrust and #chirkcastleNT ?
We're rea
  • #glamping #belltent #soulpad Free tents now limited to one per order to prevent stockpiling. Please order responsibly and think of others. ????Follow the link?????
.?
.?
. ?
#panicbuyinguk #ToiletPaperApocalypse #dontpanic #loorollwithfreetent #exceptionallooroll #coronavirus #norfol
  • #glamping #belltent #soulpad Tree planting is one of the most common forms of carbon offset. ??
Some of our couriers offset the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet. They know how many trees they need
  • #glamping #belltent #soulpad The beautiful SoulPad 5000-hybrid-G on display at our Norfolk showroom. ?
To arrange a visit head over to the website for more info. Just click on the link. ????
We look forward to meeting you! ?
.??
.??
.??
#soulpadshowroom #showroomvisits #norfolkshowro
  • #glamping #belltent #soulpad Buying bell tents in the UK is not really an in-store operation - after all, you won't want to take it home on the bus - so how will you know who to buy from online? ??
We have 8 good reasons to buy a bell tent from SoulPad over on the blog.? Link in bio?