Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible) and the delivery zip code.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible), the delivery zip code and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • 38751324_10155267001540666_9182810623409389568_n SoulPad SoulPad tents and a wedding - two of our favourite things :) Tent: @soulpadtents Styling: @swooneventanddesign HMUA: @kmcdowellbeauty Fashion: @bridalsuitebend Florals: @summerrobbinsflowers
  • 38298002_10155609957020592_8055350213214208000_n SoulPad The aftermath of a very wet weekends camping. Keep it dry! My 5000 held up flawlessly against the belting wind and rain, Could not put it away wet. Look after your canvas and it will look after you :)
  • 37644885_10156146841435804_712185068931514368_n SoulPad Finally had our first family weekend in our beautiful SoulPad! Best money we have ever spent it was absolutely amazing! Getting to grips with putting it up but definitely need to practice rolling it up to get it in the bag ????
  • 37704169_10155233808255666_7044832841842032640_n SoulPad Celebrating the crazy UK weather with a #sale on tents and inners. Even more reason for you to take indoors outdoors! Go on - get out there! (UK & USA only) : http://soulpad.co.uk/t/categories/canvas-bell-tents
  • 37328022_10155223588505666_5518120539622735872_n SoulPad We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ???? #nomoreplastic #giftforher #giftforhim #healthylifestyle #waterbottle #campingessentials #summeressentials
  • 36300526_10155185416695666_8362494040494571520_n SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
  • SoulPad New stuff in at soulpad.co.uk
  • 35142566_10155155274770666_5380912779945312256_n SoulPad Thanks for sharing these pics Hackney Arts, it's always a joy to see the SoulPads being put to such wholesome use. More pics from this project in our gallery here http://soulpad.co.uk/galleries/72 Hackney Arts aim to give creative opportunities to reside
  • 35102545_2003423426396366_1954161079743414272_n SoulPad Hurry, hurry!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad High praise indeed! Thanks Clare Galloway artist - ever thought about painting onto your 'Pad? Oh go on!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad My SoulPad tent still going strong since 2009 - we were testing it out in the Matese mountains of Italy, near where I'm based, before prepping it for a women's transformation workshop with art, yoga and doll-making <3 Clare Galloway artist
  • 35194273_10155151574875666_3803714361227214848_n SoulPad Any local glamping sites interested in making stools / tables / fire pits out of these? Please get in touch. The owner wants them out of the way and is open to offers. The stock is nr Thetford, Norfolk, UK.
  • 35082757_10156482113023817_4457288253443145728_n SoulPad Me and my Soulpad at a schooldays event. Having fun.
  • SoulPad Here's a great launch offer for anyone in the Norfolk/Suffolk area in need of a SoulPad tent hire service...
  • SoulPad My soulpad needs a good cleaning, is there a recommended process for cleaning it that doesn't require ordering the "preferred" cleaning solution from the UK?
  • SoulPad Looking forward to our first outing with our 5000-hybrid-XL this weekend - along with our first stove! Time to read up on how to fit the flue!!
  • 31531285_10155069186135666_6502084333441543088_n SoulPad UPDATE: ALL NOW SOLD. Like a bargain? Of course you do! We have the following show stock available now for collection, all at half price. These are brand new tents, pitched only once for this event. What’s the catch? These tents are pitched and you wi
  • 31120877_598164437183183_1368687938129826797_n SoulPad Full site hire available...
  • 31073142_10155051312480666_1330539731104486961_n SoulPad Great news; 10% discount on mid-week stays at Gorsey Meadow Camping, Norfolk when mentioning "SoulPad" - your very own private glamping meadow! Brilliant. http://soulpad.co.uk/offers/gorsey-meadow
  • 30738753_10155043863895666_4995215517884457050_n SoulPad It was quite surreal when our camping neighbours set up a mini pool table in their camp! What's the weirdest thing you've seen taken camping?
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  • The temps reaching 30°C in our #norfolk showroom today, and with that view in mind, we’re shutting early. Happy #norfolkday everyone! #tribenorfolk #weekendvibes #hometime #summer
  • Celebrating the crazy UK weather with a #sale. Even more reason for you to take indoors outdoors! Go on - get out there!
  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ????
  • #Repost @bridalsuitebend
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@justinalexander #style_8956: The ultimate romantic wedding gown.
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#obbestdress2019 #soulpad #belltent #oregonbridemag #bride #justinalexander #romanticweddingdress #englishnetweddinggowns #vintageweddingvibes #modern
  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
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  • Essential camping item no. 46: Wig.
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