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Terms and Conditions

These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Ltd.

Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Order procedure
To place an order for any goods you should follow the procedures set out on the basket page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.

Placing an order
Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery
Goods will normally be delivered within 28 days of us accepting your order. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

An exception to this condition occurs when your order is made by means of placing a deposit against incoming stock. In this instance SoulPad Ltd will inform you of the Estimated Time of Arrival (ETA) at the time you place the deposit. Any updates to the ETA will appear on the SoulPad website. It is your responsibility to check the website for updates of this nature. The ETA pertains to the Estimated Time of Arrival at SoulPad Ltd's UK warehouse. 

Postage and Packing
Unless otherwise stated, postage and packing is free of charge.

Payment
Full payment for any goods ordered must be made by credit, debit card (via paypal)  in advance of delivery. All prices are in US dollars. We will reserve payment from your card at the time we receive your order.

Availability
All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by personal cheque or paypal), a full refund of the purchase price will be given.

Specification
Sometimes product specifications from the manufacturer may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price. 

Colours, Sizes and Measurements
All colours, sizes and measurements shown on the website are approximate.

Pricing
All prices are in USD (USA Dollars $). We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Refund Policy
All goods are delivered with an unconditional 14-day money back guarantee in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000. In order to return goods under your money back guarantee, you must email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or write to us within 14 working days of delivery of the goods, and you must arrange for and pay the cost of returning the goods to us at our UK registered address. We will refund the sums paid for the goods delivered to you as soon as possible, but in any event within 14 days of you giving notice to us of your intention to return the goods. Please be aware that the SoulPad registered address is in the UK.

Refund of Deposits
A refund for a deposit will only be given if SoulPad Ltd fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

Faulty Damaged Goods
If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact SoulPad within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid. We may also require that the faulty or damaged goods are returned to SoulPad for inspection prior to a replacement or refund being agreed.

Returns

All goods which you intend to return must be kept in good condition whilst in your possession.

Our Details
Goods supplied from the SoulPad website are supplied by: SoulPad Ltd. Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Complaints
In the event of any complaint arising from your use of the website please contact us at the email address This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
For any other complaints, please write to us at our registered address: SoulPad Ltd, Unit 15 Little London Lane, Thetford, Norfolk, IP26 5NH, UK.

Note
These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.

Privacy Policy
We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer
We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad Ltd does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused.

Links to other sites
Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites.

Cookies
Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it.

Monitoring of site
In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site.

Information used when placing an order

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

SoulPad Tents
SoulPad tents are not treated with fire retardant materials. You are responsible for insuring the proper use of a SoulPad tent in accordance with the laws in the place of use or intended use. SoulPad Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the use or misuse of our tents, how so ever caused.

SoulPad Products
You are responsible for insuring the proper use of all SoulPad products, and SoulPad Ltd does not accept any responsibility for any liability to any party for loss or damage incurred through the use or misuse of any of our products, how so ever caused. You are responsible for insuring the proper use of SoulPad products in accordance with the laws in the place of use or intended use.

Intellectual Property Rights
SoulPad Ltd.’s website text, images and design are Copyright 2007 SoulPad Ltd. Any infringement of these rights will be vigorously pursued.