SoulPad® are pleased to offer FREE Shipping to most of the USA and Canada. Details of exceptions can be seen below.
Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).
We aim to deliver within 5 working days (Mon-Fri) of your order being placed. Though during peak season this can at times be within 7 working days. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.
Delivery to most of the USA is free of charge. If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.
We endeavour to send our shipments *carbon free whenever possible.
SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.
We ship worldwide. Just contact us for a shipping quote.
*Our courier offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.
Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.