Terms and Conditions

General Terms & Conditions

These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for your reference.

Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Inc.


Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

About Us
This website is owned and operated by SoulPad Inc, 2035 Sunset Lake Road Suite B2, Newark, New Castle, Delaware, 19702, USA.
If you need to contact us, please e-mail us at enquiries@soulpad.com or call customer services on (302)-669-9099.


Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

We will then check the price and availability of the goods. If you paid for your order at the same time as placing it, the funds will be allocated by your card issuer to SoulPad Inc. but we will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Order procedure
To place an order: -

1. Add the item to your basket (or cart) and amend the quantity accordingly.

Once you have added all the required items to your basket (or cart) proceed to checkout.

2. If you are a returning customer and have registered with our website previously, sign in using your Username and Password.

3. If you are a new customer and wish to register with our website, complete the billing and shipping information as required.

4. Check the details you have submitted. It is your responsibility to ensure that all details of any order are complete and accurate. Proceed to payment.

5. We will then check the price and availability of the goods. We will form a contract with you when we take payment from you.

If any order errors appear, or if you are unsure in any way, e-mail us at enquiries@soulpad.com or call customer services on (302)-669-9099 for assistance. Assistance will be given in English.

All contracts will be filed in a central database by SoulPad Ltd.

Placing an order
We use secure payment methods. Our prices are in USD($) American Dollars and they include any relevant taxes at the current rate.

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery
Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 5 working days (Mon-Fri) of your order being placed. Though during peak season this can at times be longer. We will contact you by email or telephone if delivery is likely to be delayed beyond 5 working days (unless otherwise stated on our website), giving you the option to cancel your order.

Most of the time we are able to fulfill orders from stock held in the USA. Though from time-to-time we will fulfill orders from UK stocks. In this instance our American customers will not incur extra shipping charges. The delivery time-frame will not be affected either.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. Please contact us for a quote before placing your order.

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

Cancellation and returns

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at enquiries@soulpad.com.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Please e-mail us at enquiries@soulpad.com or call customer services on  (302)-669-9099.

Once we have been notified of a faulty item, we would request photographic images of the fault in the first instance. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Changes to these terms

These terms were last changed 16th January 2016. Previous versions of our standard terms and conditions can be viewed upon request.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Specification

Sometimes product specifications may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.

Colours, Sizes and Measurements

All colours, sizes and measurements shown on the website are approximate. 

Refund of Deposits

A refund for a deposit will only be given if SoulPad Inc fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

Complaints

In the event of any complaint arising from your use of the website please contact us at the email address enquiries@soulpad.com

For any other complaints, please write to us at our global headquarters: SoulPad Ltd, Unit 7, Dolphin Business Park, Shadwell, Thetford, Norfolk, IP26 5NH, UK.

Note

These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties. 

Privacy Policy 

We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer

We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad Inc does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused. 

Links to other sites

Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites. 

Cookies

Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it. 

Monitoring of site

In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site. 

Information used when placing an order

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

SoulPad Products

You are responsible for ensuring the proper use of all SoulPad products, and SoulPad Inc does not accept any responsibility for any liability to any party for loss or damage incurred through the misuse of any of our products, how so ever caused. Additionally we cannot guarantee that SoulPad products meet Fire Marshal Regulations in your particular locality and you may need to use an aftermarket canvas flame retardant which we do not supply.

SoulPad Gift Vouchers

Please view separately the SoulPad Gift Voucher Terms & Conditions. In purchasing SoulPad gift vouchers you are agreeing to be bound by the SoulPad gift voucher terms and conditions.

SoulPad Village

In booking a SoulPad for use at a SoulPad Village event you are agreeing to be bound by the SoulPad Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the SoulPad Village event booking page or can be submitted upon request.

Intellectual Property Rights 

SoulPad Inc.’s website text, images and design are Copyright SoulPad Ltd., UK. since the year 2006. Any infringement of these rights will be vigorously pursued. SOULPAD and the SoulPad logo are registered trademarks of SoulPad Ltd.

Other Terms & Conditions

Please click here to view our Competition Terms & Conditions.

Please click here to view our Gift Voucher Terms & Conditions.

Please click here to view our B2B Terms & Conditions.

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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. November 13, 2018 08:00
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  • Our buddies over at Beneath the Canopy have recently launched a winter offer. More details available from them dire… https://t.co/Q1HEwBuBpV November 12, 2018 05:55
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. November 06, 2018 08:00
  • "Can't thank Soulpad enough, wanted 2 bell Tents in a hurry for an Event that I was supplying. Ordered on the Wedne… https://t.co/K4RjOOTUIs November 06, 2018 08:00
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... November 06, 2018 07:59
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 30, 2018 09:00
  • "I received my tent on Friday and erected it for the first time on Saturday. It only took 45 mins, which is not too… https://t.co/daehzHsNfF October 30, 2018 09:00
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  • The #soulpadtents #sale is here!

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  • Celebrating the crazy UK weather with a #sale. Even more reason for you to take indoors outdoors! Go on - get out there!
  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ????
  • #Repost @bridalsuitebend
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  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
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