Returns Policy

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible) and the delivery zip code.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'.

You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value. Similarly, we will charge you for the reduction in value of any used goods.

We will also exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

For larger, heavier items we may seek to recover some or all of the outgoing shipping costs also.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. To do this, please e-mail us in the first instance at enquiries@soulpad.com or write to us at SoulPad Ltd., 11504 Paul E Anderson Drive, Austin, Texas, USA. Please include your order number (where possible), the delivery zip code and a brief outline of the nature of the fault.

Once we have been notified of a faulty item, we may request photographic images of the fault. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

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  • 39846650_10216800025576951_3897549668543889408_n.jpg?_nc_cat=101&_nc_ht=scontent SoulPad 7 years of camping and it's still going strong! Can't fault it- one of the best purchases I've made. Just had to replace some rubber stoppers for the central pole and SoulPad customer service was fantastic- thank you so much for your help. Wonderful compa
  • 38751324_10155267001540666_9182810623409389568_n.jpg?_nc_cat=108&_nc_ht=scontent SoulPad SoulPad tents and a wedding - two of our favourite things :) Tent: @soulpadtents Styling: @swooneventanddesign HMUA: @kmcdowellbeauty Fashion: @bridalsuitebend Florals: @summerrobbinsflowers
  • 38298002_10155609957020592_8055350213214208000_n.jpg?_nc_cat=104&_nc_ht=scontent SoulPad The aftermath of a very wet weekends camping. Keep it dry! My 5000 held up flawlessly against the belting wind and rain, Could not put it away wet. Look after your canvas and it will look after you :)
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  • 36300526_10155185416695666_8362494040494571520_n.png?_nc_cat=100&_nc_ht=scontent SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
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  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. November 13, 2018 08:00
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  • "Can't thank Soulpad enough, wanted 2 bell Tents in a hurry for an Event that I was supplying. Ordered on the Wedne… https://t.co/K4RjOOTUIs November 06, 2018 08:00
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... November 06, 2018 07:59
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 30, 2018 09:00
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Head over to soulpad.co.uk, soulpad.com or soulpad.com.au

#sale #lovesoulpad #outdoors #dreamscancometrue #adventure #belltent #glamping #glamp #familyfun #familygoals
  • Taking this 5m beauty down today. It’s been up for a few months in everything the UK weather has thrown at it, an absolute star ????! It’s officially the end of summer here.
  • The temps reaching 30°C in our #norfolk showroom today, and with that view in mind, we’re shutting early. Happy #norfolkday everyone! #tribenorfolk #weekendvibes #hometime #summer
  • Celebrating the crazy UK weather with a #sale. Even more reason for you to take indoors outdoors! Go on - get out there!
  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ????
  • #Repost @bridalsuitebend
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@justinalexander #style_8956: The ultimate romantic wedding gown.
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  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
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