Shipping

SoulPad® are pleased to offer FREE Shipping to most of the USA. Details of exceptions can be seen below.

Delivery

Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 5 working days (Mon-Fri) of your order being placed. Though during peak season this can at times be within 7 working days. We will contact you by email or telephone if delivery is likely to be delayed beyond 7 days (unless otherwise stated on our website), giving you the option to cancel your order.

Delivery to most of the USA is free of charge. If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

We endeavour to send our shipments *carbon free whenever possible.

SoulPad® will despatch your order in the original packaging. We do not re-package our products into any kind of glossy packaging.

We ship worldwide. Just contact us for a shipping quote.

*Our courier offsets the carbon associated with the parcel delivery by calculating the overall carbon emissions generated by their vehicle fleet and operations. They know how many trees they need to plant to offset the average parcel. SoulPad pays a little bit extra for each shipment so that our courier can pay for the planting of trees.

Tree planting is one of the most common forms of carbon offset. Through this process, carbon dioxide is converted into stored carbon, and this is why trees are sometimes referred to as ‘carbon sinks’. By taking this carbon dioxide from the atmosphere, trees clean the air.

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  • RT @Butterfly_bros: So much pleasure can be had from a garden.So much more if you plant it for wildlife.RT if you think more gardens should… October 23, 2017 18:39
  • https://t.co/FNoZ8NW0rh October 23, 2017 18:37
  • @wherethrron @customer_cat We responded and asked them to call the office. Instead - a Twitter a/c with the sole pu… https://t.co/gmMpJHsXEo October 23, 2017 18:22
  • RT @InspiredCamping: BioLite FirePit: See Fire, Not Smoke #camping #glamping #cooking #campfire https://t.co/KZ2zGteYzh October 23, 2017 15:22
  • @customer_cat OK Norton we confess, your problem we cannot redress. A 12 month warranty we supply, your Twitter… https://t.co/cTfZejRbRc October 21, 2017 13:07
  • @customer_cat We do supply a 12 month warranty. Please call the office to arrange replacement or repair. October 20, 2017 14:49
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. October 17, 2017 08:07
  • "It's been up in the garden all summer. Kids love it." - *THE* Dan Snow (@thehistoryguy ) October 17, 2017 08:07
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... October 17, 2017 08:06
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  • Lot's of bargains in U.K clearance just now ... link in bio
  • The SoulSaver Promotion is back! A cost-saving package when buying a SoulPad tent, stove and flue kit together. #lovesoulpad #camping #glamping #outdoors #belltent #soulpadtents #smugness
  • We're told there are literally tonnes of elephants in this pic. We're struggling to spot & count then all!  #camping #outdoors #buffalo #uganda #buffalorocks #ugandaconservationfoundation #wildcamping #lovesoulpad #elephant
  • Yes, that is a barrel of beer. We are proudly sponsoring the beer festival at @kingsarmsshouldham this weekend. Get over there and try a few!
  • Getting some SoulPad 5000-hybrid-G-XL action #lovesoulpad #glamping #camping #canadiancanoeing #weekendwarrior.
  • Double-tap if you support young people #learning important #skills at #ncssuffolk
  • Under the #stars. #stargazing #meteors #skyatnight #nightsky #nightskyphotography #camping #glamping #glampinglife
  • That's a big number. #thankyou
  • Double-tap if you support the good work done by #ncssuffolk #ncsyes.
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