Terms and Conditions

General Terms & Conditions

These terms and conditions shall apply to all transactions conducted via the SoulPad website. Please read them carefully before placing your order and print a copy for your reference.

Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our", "us" and "ours" are references to SoulPad Inc.


Notification of changes
We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

About Us
This website is owned and operated by SoulPad Inc, 2035 Sunset Lake Road Suite B2, Newark, New Castle, Delaware, 19702, USA.
If you need to contact us, please e-mail us at enquiries@soulpad.com or call customer services on (302)-669-9099.


Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

We will then check the price and availability of the goods. If you paid for your order at the same time as placing it, the funds will be allocated by your card issuer to SoulPad Ltd. but we will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

Order procedure
To place an order: -

1. Add the item to your basket (or cart) and amend the quantity accordingly.

Once you have added all the required items to your basket (or cart) proceed to checkout.

2. If you are a returning customer and have registered with our website previously, sign in using your Username and Password.

3. If you are a new customer and wish to register with our website, complete the billing and shipping information as required.

4. Check the details you have submitted. It is your responsibility to ensure that all details of any order are complete and accurate. Proceed to payment.

5. We will then check the price and availability of the goods. We will form a contract with you when we take payment from you.

If any order errors appear, or if you are unsure in any way, e-mail us at enquiries@soulpad.com or call customer services on (302)-669-9099 for assistance. Assistance will be given in English.

All contracts will be filed in a central database by SoulPad Ltd.

Placing an order
We use secure payment methods. Our prices are in USD($) American Dollars and they include any relevant taxes at the current rate.

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery
Regular deliveries are made during working days, Mon-Fri between 08:00 and 20:00 (except during public holidays).

We aim to deliver within 5 working days (Mon-Fri) of your order being placed. Though during peak season this can at times be longer. We will contact you by email or telephone if delivery is likely to be delayed beyond 5 working days (unless otherwise stated on our website), giving you the option to cancel your order.

Most of the time we are able to fulfill orders from stock held in the USA. Though from time-to-time we will fulfill orders from UK stocks. In this instance our American customers will not incur extra shipping charges. The delivery time-frame will not be affected either.

Specific delivery arrangements may be sought after where timely delivery is essential. In this instance there may be additional delivery charges to pay. Please contact us for a quote before placing your order.

If the goods are lost or damaged in transit, please let us know promptly (within 24 hours) so that we may persue a claim against the carrier.

Cancellation and returns

You can cancel your contract at any time up to 14 working days after the day of delivery. To do this, please e-mail us at enquiries@soulpad.com or write to us at SoulPad Inc, 2035 Sunset Lake Road Suite B2, Newark, New Castle, Delaware, 19702, USA.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. We may seek to recover some or all of the outgoing shipping costs also. This includes items that were sent as 'free delivery'. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

We will exercise our right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary.

This cancellation policy does not affect your legal rights.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Please e-mail us at enquiries@soulpad.com or call customer services on  (302)-669-9099 or write to us at SoulPad Inc, 2035 Sunset Lake Road Suite B2, Newark, New Castle, Delaware, 19702, USA.

Once we have been notified of a faulty item, we would request photographic images of the fault in the first instance. It may also be necessary for us to collect the goods for further assessment or return.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will exercise our right to charge you for the reduction in value.

It should be clear that your consumer legal rights may still apply after the warranty expires.

Changes to these terms

These terms were last changed 16th January 2016. Previous versions of our standard terms and conditions can be viewed upon request.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Specification

Sometimes product specifications may change. In this event, we will do our best to provide a substitute of the same or better specifications at the same price.

Colours, Sizes and Measurements

All colours, sizes and measurements shown on the website are approximate. 

Refund of Deposits

A refund for a deposit will only be given if SoulPad Inc fails to deliver an item inside of the timescale quoted at the time the order was placed. A refund for a deposit will not be given under any other circumstances.

Complaints

In the event of any complaint arising from your use of the website please contact us at the email address enquiries@soulpad.com

For any other complaints, please write to us at our trading address: SoulPad Inc, 2035 Sunset Lake Road Suite B2, Newark, New Castle, Delaware, 19702, USA.

Note

These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties. 

Privacy Policy 

We respect each site visitor's right to personal privacy. We want our website visitors to be aware of any information we collect and how we use it. This statement applies solely to information collected on this website.

Website Content Disclaimer

We have endeavoured to ensure that the information contained in this website is both accurate and up-to-date. SoulPad Inc does not accept any liability to any party for loss or damage incurred by reliance placed on the information contained in this website or through omission or errors, how so ever caused. 

Links to other sites

Please be aware that our site may include links to other web sites. We are not responsible for their privacy policies or procedures or for the content of these linked web sites. 

Cookies

Our online shop uses session cookies to allow the shopping cart system to work. Most web browsers automatically accept cookies but you do not have to accept them. You should read the help information within your browser to see how you can set it to notify you when you receive one. This will give you the opportunity to decide whether or not to accept it. 

Monitoring of site

In order that we can monitor and improve the site, we may gather certain information when you use it, including details of your domain name and IP address, operating system, browser, and the address of the website that you visited prior to visiting our site. 

Information used when placing an order

Any information you provide when placing an order is held in the strictest confidence. When placing an order you are required to provide us with the following information: name, billing address, delivery address, email address for confirmation of the order and a telephone contact number. This information is used for delivery, billing purposes and to fulfil your order. We may supplement the information that you provide to us with information that we receive from third parties.

SoulPad Products

You are responsible for ensuring the proper use of all SoulPad products, and SoulPad Inc does not accept any responsibility for any liability to any party for loss or damage incurred through the misuse of any of our products, how so ever caused. Additionally we cannot guarantee that SoulPad products meet Fire Marshal Regulations in your particular locality and you may need to use an aftermarket canvas flame retardant which we do not supply.

SoulPad Gift Vouchers

Please view separately the SoulPad Gift Voucher Terms & Conditions. In purchasing SoulPad gift vouchers you are agreeing to be bound by the SoulPad gift voucher terms and conditions.

SoulPad Village

In booking a SoulPad for use at a SoulPad Village event you are agreeing to be bound by the SoulPad Village terms and conditions pertaining to that particular event. The terms and conditions for each event can be seen on the SoulPad Village event booking page or can be submitted upon request.

Intellectual Property Rights 

SoulPad Inc.’s website text, images and design are Copyright SoulPad Ltd. since the year 2006. Any infringement of these rights will be vigorously pursued. SOULPAD and the SoulPad logo are registered trademarks of SoulPad Ltd.

Other Terms & Conditions

Please click here to view our Competition Terms & Conditions.

Please click here to view our Gift Voucher Terms & Conditions.

Please click here to view our B2B Terms & Conditions.

Facebook

  • 37328022_10155223588505666_5518120539622735872_n SoulPad We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ???? #nomoreplastic #giftforher #giftforhim #healthylifestyle #waterbottle #campingessentials #summeressentials
  • 36300526_10155185416695666_8362494040494571520_n SoulPad Holy heck!! There's some seriously discounted SoulPad tentage in UK clearance just now: http://soulpad.co.uk/sale
  • SoulPad New stuff in at soulpad.co.uk
  • 35142566_10155155274770666_5380912779945312256_n SoulPad Thanks for sharing these pics Hackney Arts, it's always a joy to see the SoulPads being put to such wholesome use. More pics from this project in our gallery here http://soulpad.co.uk/galleries/72 Hackney Arts aim to give creative opportunities to reside
  • 35102545_2003423426396366_1954161079743414272_n SoulPad Hurry, hurry!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad High praise indeed! Thanks Clare Galloway artist - ever thought about painting onto your 'Pad? Oh go on!
  • 35102341_10155236877736986_5381660984723111936_n SoulPad My SoulPad tent still going strong since 2009 - we were testing it out in the Matese mountains of Italy, near where I'm based, before prepping it for a women's transformation workshop with art, yoga and doll-making <3 Clare Galloway artist
  • 35194273_10155151574875666_3803714361227214848_n SoulPad Any local glamping sites interested in making stools / tables / fire pits out of these? Please get in touch. The owner wants them out of the way and is open to offers. The stock is nr Thetford, Norfolk, UK.
  • 35082757_10156482113023817_4457288253443145728_n SoulPad Me and my Soulpad at a schooldays event. Having fun.
  • SoulPad Here's a great launch offer for anyone in the Norfolk/Suffolk area in need of a SoulPad tent hire service...
  • SoulPad My soulpad needs a good cleaning, is there a recommended process for cleaning it that doesn't require ordering the "preferred" cleaning solution from the UK?
  • SoulPad Looking forward to our first outing with our 5000-hybrid-XL this weekend - along with our first stove! Time to read up on how to fit the flue!!
  • 31531285_10155069186135666_6502084333441543088_n SoulPad UPDATE: ALL NOW SOLD. Like a bargain? Of course you do! We have the following show stock available now for collection, all at half price. These are brand new tents, pitched only once for this event. What’s the catch? These tents are pitched and you wi
  • 31120877_598164437183183_1368687938129826797_n SoulPad Full site hire available...
  • 31073142_10155051312480666_1330539731104486961_n SoulPad Great news; 10% discount on mid-week stays at Gorsey Meadow Camping, Norfolk when mentioning "SoulPad" - your very own private glamping meadow! Brilliant. http://soulpad.co.uk/offers/gorsey-meadow
  • 30738753_10155043863895666_4995215517884457050_n SoulPad It was quite surreal when our camping neighbours set up a mini pool table in their camp! What's the weirdest thing you've seen taken camping?
  • SoulPad
  • SoulPad Looking forward to exhibiting here this year, maybe see you there?
  • 28058475_10154920299110666_5439799346878515000_n SoulPad We're all set & ready to recruit! We're looking for a splendid Admin Assistant to join our Norfolk based team. More details here: http://soulpad.co.uk/news/job-vacancy Please share.
  • 27752398_1690568147649248_878568769630747912_n SoulPad Set your reminders! Our camping pals over at Belair le Camping, Dordogne, France feature in Channel 4's ‘A New Life in the Sun’ on 5th March at 4pm. Belair le Camping are a great example of a successful startup using SoulPad tents - with a mixture of 5m
Join us on Facebook

Twitter

  • New 5 Star Review! @reviews_experts https://t.co/kv8oSg3O5S July 19, 2018 08:26
  • New 5 Star Review! @reviews_experts https://t.co/eaF4qatWEG July 18, 2018 05:08
  • ... More testimonials are on our website at https://t.co/ZY1sedehlp. July 17, 2018 08:02
  • "Amazing tent and very easy website, fast delivery - great service and great products, thank you!" - Janine S July 17, 2018 08:02
  • It's Testimonial Tuesday. This week's random recommendation is... *drum roll*... July 17, 2018 08:01
  • RT @HackneyArts: Community Festival, Finsbury Park, 1 July 2018 - @communityLDN with @soulpad @GreatArt_UK @ConnectionCrew - Thank you all,… July 12, 2018 12:14
  • New 5 Star Review! @reviews_experts https://t.co/GvkB564AoJ July 12, 2018 08:21
  • Who's heading to #LatitudeFest today then? July 12, 2018 06:57
  • New 5 Star Review! @reviews_experts https://t.co/TgWVeO576q July 12, 2018 05:54
Follow us on Twitter

Instagram

  • We’re a bit very in love with the new SoulPad #Chillys bottles now in at SoulPad ????
  • #Repost @bridalsuitebend
???
@justinalexander #style_8956: The ultimate romantic wedding gown.
.
.
.
.
.
#obbestdress2019 #soulpad #belltent #oregonbridemag #bride #justinalexander #romanticweddingdress #englishnetweddinggowns #vintageweddingvibes #modern
  • A #cheerful image from @gooseberryfield_glamping we thought was appropriate as we head into another #fun #sunny #weekend of #glamping
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • A beautiful couple on their special day. . . . Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventrentals  Calligraphy/invit
  • Beautiful day, beautiful backdrop. Zion National Park, USA. #nofilter #zion #usa #belltent
  • Essential camping item no. 46: Wig.
  • Thank you @gallivanphoto for this pic taken in Monument Valley, USA.  Tent: @soulpadtents  Styling: @swooneventanddesign  HMUA: @kmcdowellbeauty  Fashion: @bridalsuitebend  Florals: @summerrobbinsflowers  Cake: @foxtailbakeshop  Rentals: @curated_eventren
  • Wow! Look what Peg & Mallet did to our wooden knobs! Credit: @pegandmallettents Image: @pegandmallettents
Our Instagram